MetroRide

This is a voluntary Twitter service driven by MTR-related personnel, staff and passengers to replace the officials’ slowly-distributed disruption news

Also a shadow digital media communication platform of the railway operator available in English and Traditional Chinese for demonstrating an expected performance of public bodies. Our Service Scope is listed below:

Instant incident updates to assist your journey re-planning

Tweets will be sent according to the extra journey time stated in the Definitions of Delays. Timetabled interval will be deducted during off peak hours

All timestamps on Twitter are the time when the incident occurred or the time we received the first notification. This timestamp may have 10 mins difference from the actual posting time. Incidents that purely caused by human factors would not be listed in order to protect the information source

Meanwhile, we encourage fellow passengers to mention @mtrupdate on Twitter when they encounter incidents or significant delays to enable us to follow the situation rapidly. Since mentions are allocated for reporting purpose, other conversation or enquiries are encouraged to be posted on our Facebook Page

➡️Follow 4 Dummies

MTR Traffic Hours of each day start at 0510 hours and end at 0130 hours, while 0500 hours is the start of the “next day” unless otherwise stated

Coverage:

Urban Lines (Kwun Tong, Tsuen Wan, Island, Tseung Kwan O and South Island Lines)
Lantau Airport Railway (Tung Chung Line, Airport Express and Disneyland Resort Line)
East Rail, West Rail and Ma On Shan Lines
= All running lines

Light Rail

Planned closure dates of Ngong Ping 360 cable car

 

  • Suggestions of alternative transport

Alternative transport information will also be posted during major incidents

 

  • Answering enquiries

Enquiries about MTR services are most welcomed. Questions about train service arrangements will be answered within 10 mins after the first incident Tweet came out and until the incident stands down; other enquiries will be processed later. This policy also applies to the periods before, during and after public holidays

Comments that are similar or duplicated, containing misleading content, unknown meaning or mainly to share external website’s content will be re-ordered or, however, removed. This also applies to complaints about other passengers’ misbehaviour, since cameras and keyboards could not prevent these events from happening

State-funded or bot-operated commenters will have its commenting rights removed

You would be deemed to have consented and understood this Service Scope when you choose to receive contents posted on digital media platforms operated by MTR Service Update or leave comments on any of these platforms

 

  • Alternations on train services and sales of souvenirs

We would notify you about souvenir sales and train services alterations. Questions about offers from MTR Club are welcomed although we do not cover their updates. Some information is listed on metroride.hk to increase the transparency of railway services

 

  • Fares and tickets information

We are here to answer enquiries about fares and tickets. You may also visit our metroride.hk site. Long-term, Airport Express and Tourist offers are included with automated tools to calculate which fare product offers you the best discount

 

  • Highlights (Chinese only)

To share anything on the railway that may be of interest to passengers for education purpose

 

  • MTR Opinion Zone

Enquiries on upcoming MTR Opinion Zone are most welcomed

 

Tell us if you see anything that can be improved on the MTR, for instance, a signage that needs to be corrected on its content. We have the advantage of communicating with the related parties in a more direct and efficient way

 

Railway developments involve different aspects of public administration. We are pleased to provide commentaries on train operations and new railway projects for different social groups including Hong Kong self-determination supporting bodies

 

  • Communicating with online partners

From time to time, we exchange and share contents with our designated online partners. MTR Corporation Limited and railway enthusiasts club – MTRiders are our prioritised liaison targets

A lot of the time, we have managed to provide first-hand disruption news before anyone else, thanks to the reports from our fellow passengers. We value your interactions with us and together with our knowledge in this industry, we hope to bring you the latest updates of the railway